Manager, Family Program

POSITION: Family Programs, Manager (full time)

REPORTS TO: Executive Director

SUPERVISES: Project Coordinators

SALARY RANGE: $52,000 to $62,000 annually


The Family Programs Manager is responsible for the day-to-day operations of the Family Resource Center, management of ICAN staff, and leading parenting workshops. The position will also partner with the Executive Director, Board of Directors, and Board of Advisors to support ICAN’s strategic plan. This is a unique opportunity for an organizational leader to deliver services, build up a team, and grow a mission-driven organization.


ICAN was founded in 2000 to provide skills, confidence and opportunities to Vietnamese children to become caring and engaging leaders with strong cultural identity. We are evolving and adapting to the needs of our communities. Come embark on this revolutionary journey with us!


We are looking for a skilled, enthusiastic, dynamic and visionary leader for our Family Resource Center and management of staff. 


  • Management and oversight of all family service programs in ICAN Family Resource Center and outreach efforts.

  • Providing supervision and support to ensure that staff gets the guidance, training and development they need to achieve the program goals and objectives.

  • Monitoring multiple programs and recommending modifications to staffing or other expenditures as needed.

  • Ensuring compliance with program policies and procedures, grant deliverables, and related data collection and reporting requirements.

  • Collecting data, monitoring, and evaluating overall program effectiveness and recommending modifications to improve program quality and performance, as appropriate.

  • Developing and/or advancing strategic partnerships and collaborations with other nonprofits, schools, government agencies, and funding sources.

  • Plan, design, implement and evaluate culturally responsive community education programs focusing on early learning, child development, positive parenting and parent engagement – including facilitating and coordinating parenting workshops, community forum and learning events and other outreach/ community events.

  • Provide clients with information, resources and referrals that are culturally, linguistically, and developmentally appropriate for their needs.


  • Direct supervision and management of Project Coordinators and Family Resource Center staff.


  • Represent ICAN at partner/stakeholder meetings and throughout the community.

  • Conduct outreach efforts through various channels, including (but not limited to) social media, mass-mailing, flyering, faith-based channels, community-based organizations, schools and ethnic media.  Network with other community-based organizations to do cross referrals for programs.

  • Organize or participate in community, cultural and outreach events organized by ICAN or by others to promote recognition of ICAN’s brand and its services.

  • Support management in developing strategic partnership with other agencies, identifying service gaps and advocating for unmet needs to the city, county, and other funders/stakeholders.

Internal Collaboration and Development

  • Participate in the development and implementation of ICAN Strategic Plan.

  • Lead and advocate for continuous improvement of ICAN.

  • Collaborate with the Board of Directors, Board of Advisors.


  • A commitment to uphold ICAN’s Vision, Mission, and Values.

  • Adheres to organizational policies and procedures.

  • Performs other duties as assigned.


  • BA degree in psychology, social work, health, public health or related field or at least 5 years of experience working in social services related fields. 

  • Bilingual and bicultural in Vietnamese and English.

  • Experience teaching parenting workshops.

  • Passion and commitment to building communities and promoting civic engagement. 

  • Strong organizational skills; ability to plan, organize, prioritize, and complete tasks in a timely manner.

  • Positive attitude, strength-based perspective.

  • Ability to be culturally sensitive and humble in working with diverse workgroups and serving families with diverse economic, social, racial, and cultural backgrounds.  

  • Strong computer skills.

  • Ability to work a flexible schedule, which includes evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.

  • Must possess a valid California Driver’s license, reliable transportation and current auto insurance ; Must be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend offsite events throughout the county, as appropriate.

  • Be a U.S. citizen or lawful permanent resident.

  • Clearance of fingerprint background check  and complete a TB screening.


  • Master’s degree in relevant fields or 7 years of experience working in social services related fields.

  • Experience delivering  aTriple P, SEEDS, 24x7 Dad parenting, FIRST 5 and other early learning programs, services and curriculA.

  • Knowledge of child development/behavior and/or local community resources.

  • Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms.

  • Strong communication skills (written, public speaking, presentations) and good work ethic. Maintain professional conduct and nurture a safe, positive, supportive, trusting and confidential work environment.

  • Be respectful, fair, inclusive, and hard working. Above all, be willing to learn, think critically, voice own opinions and advocate for self.

  • Be flexible, proactive, adaptable and able to work in a fast-paced, changing environment. 

  • Ability to establish and maintain personal and programmatic boundaries while providing supportive services.  


  • Salary commensurate with experience.

  • 100% employer-funded comprehensive medical and dental coverage.

  • 10 days paid annual vacation and 10 paid holidays. 

  • Significant opportunities for professional development and growth.


If you have questions, send inquiries to:

Please submit application package here:

  • Cover Letter

  • Resume

  • 3 References (name, contact number, email)

As an EOE/AA employer, ICAN will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity and expression, disability, or protected Veteran status. ICAN values diversity and inclusion and welcomes diverse candidates to apply.